I’ve got scripts that collect data on errors and sends them into a ticketing system. If any developments occur regarding an existing ticket, I want to be able to access the email inbox to get the ticket number so that I can include this in the reply. This will result in the ticketing system including the new information in the old ticket instead of creating a new ticket every time. Is this possible?
I’ve been looking online for how I might be able to do this but I haven’t yet found anything that looks like bash commands to access the inbox programmatically and save a message’s information to a variable.
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Author: Tom Cayton